Welcome to our Support Portal!

Before Submitting a ticket

To maximize the efficiency of ticket resolution and empower our technicians to address your concerns promptly, it is often beneficial to provide a slightly more comprehensive set of information. In many instances, our technicians can handle the matter autonomously, sparing the need for additional contact. At Dimension 3 Technology, we advise following these recommended steps when submitting a ticket.

1. Clearly describe the Issue: Help us understand your problem by providing a detailed description. Include any error messages, steps to reproduce the issue, and any other relevant information that can assist our support team in addressing the problem efficiently.
2. Replicate the Issue: If possible, try to replicate the problem on your end before submitting the ticket. This will help us validate the issue and enable us to troubleshoot effectively.
3. Stay up to date: Ensure that your software, applications, and operating systems are up to date. Many issues can be resolved by installing the latest updates and patches.
4. Share system information: Please include details about your hardware, software versions, and any relevant configurations. This will help us identify potential compatibility issues or specific areas to investigate.
5. Screenshots and error logs: If you encounter error messages or visual anomalies, take screenshots or provide error logs. These can be invaluable clues for troubleshooting and resolving the problem quickly.
6. Mark urgent Issues: If you have critical or time-sensitive problems, mark those tickets as urgent or high priority. This ensures that our support team can give them the immediate attention they deserve.
7. Inform us about changes: If you've recently made any changes to your system or configurations, please let us know. These changes might be related to the issue at hand, and including this information can expedite the resolution process.